call center is a platform where a number of service personnel provide marketing services in a centralized location. It generally uses computer communication technology to handle telephone inquiries from enterprises and customers. It is especially capable of handling a large number of incoming calls at the same time. It also has the calling number display and can automatically assign incoming calls to Appropriately skilled personnel handle and can record and store all incoming call information. A typical call center focusing on customer service can have both inbound and outbound functions. While handling customers' information inquiries, consultations, complaints and other services, it can also conduct outbound services such as customer return visits and satisfaction surveys.
Personalized functions of call center:
r Voice navigation, agent call quality inspection, incoming call pop-up screen, work order processing system, customer return visit system, remote agent, telephone conference
Practical functions:
/>Click to dial: Click the mouse to make a call
Telephone recording: Supports call recording
Pop-up screen for incoming and outgoing calls: Automatically pops up customer information for incoming and outgoing calls to make communication timely and smooth
Call traffic report: Press Statistical reports based on conditional classification can be used as a basis for assessing the work of agents and adjusting marketing strategies
Permission management: Administrators can monitor and view staff status and all information in real time according to permissions
Customer management: customization of customer information Tag entry follow-up, resource sharing, same customer reminder deduplication
Contact number
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Hangzhou call center system helps enterprises screen effective customers and improve efficiency